Translated stakeholder requests from Scrum meetings into detailed Jira tickets, ensuring each task was prioritized using the MoSCoW method, which improved delivery focus and reduced rework by 25%.

Facilitated the analysis and ongoing improvement of IT enterprise systems by gathering business requirements and working with developers to deliver key functionality, which increased user adoption.

Reviewed and enhanced an Angular 13 call center application, utilizing Bootstrap 5 components to ensure a responsive UI, which led to an improvement in task efficiency for call center agents.

Conducted end-user testing with product owners, reproducing issues in Jira and validating bug fixes, which reduced critical defects by 20% and improved overall user satisfaction.

Delivered comprehensive requirement documentation and test cases for development teams, enabling them to build new features in a streamlined fashion.